Which method is NOT advisable for a Penn Station Manager in conflict resolution?

Which method is NOT advisable for a Penn Station Manager in conflict resolution?

• A. Encouraging open communication
• B. Avoiding the issue altogether
• C. Listening to both parties' views
• D. Seeking a compromise for both parties

Answer: (B)

Avoiding the issue altogether in a conflict resolution context is not advisable for a Penn Station Manager. Effective conflict resolution requires acknowledging and addressing conflicts directly rather than ignoring them. When a manager chooses to avoid issues, it can lead to increased tension between the parties involved, unresolved grievances, and a negative impact on team dynamics and morale. By addressing conflicts head-on, the manager creates an environment where concerns can be openly discussed, fostering a culture of trust and cooperation. Other methods, such as encouraging open communication, listening to both parties' views, and seeking a compromise, are effective ways to resolve conflicts and maintain a harmonious workplace.

Avoiding the issue altogether in a conflict resolution context is not advisable for a Penn Station Manager. Effective conflict resolution requires acknowledging and addressing conflicts directly rather than ignoring them. When a manager chooses to avoid issues, it can lead to increased tension between the parties involved, unresolved grievances, and a negative impact on team dynamics and morale. By addressing conflicts head-on, the manager creates an environment where concerns can be openly discussed, fostering a culture of trust and cooperation. Other methods, such as encouraging open communication, listening to both parties' views, and seeking a compromise, are effective ways to resolve conflicts and maintain a harmonious workplace.